FAQ – Frequently Asked Questions

At Cozybreezy, customer experience is always our top priority. If you have any questions, please feel free to contact us, and we will be happy to answer them all. Please email us at support@cozybreezy.com .

• Do I need an account to place an order?

No, you can also place an order as a guest.

• When will my order be processed?

All orders are handled and shipped from our warehouse in Asia. Please allow additional time for your order to be processed during holidays and sales seasons.

We process orders from Monday to Friday. Orders are typically processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends. If you haven’t received a tracking confirmation within 5 business days from the day you completed your payment, please contact us.

• Where is my order?

Once the items leave our warehouse, you will be notified via email. To keep track of your order’s current location, you will receive a tracking number that can be used to track your shipment. You can find this information in the shipping confirmation email. If you don’t receive any updates, please contact us at support@cozybreezy.com .

• When will my order arrive?

The delivery time is based on the shipping option you have chosen. Once the order has been shipped, we will send you your tracking information via email the next day, as tracking information is usually available 72 hours after the order has been shipped. We are not responsible for delays caused by the customs department in your country.

• Can I change the order information?

Please always double-check the accuracy of your order, including size, color, quantity, and especially the address. Due to the short processing time, we cannot guarantee that your order can be changed. If you need to make changes, please have your order number ready and contact us as soon as possible at support@cozybreezy.com .

Please note: Orders that have already been packed or shipped cannot be changed.

• How can I track my order?

After your order has been shipped, we will send you your tracking information via email. Normally, you will receive the tracking number the day after shipping. If you don’t receive anything, please contact us at support@cozybreezy.com .

• An item is missing from my order. What should I do?

Please take photos of the items in your package as soon as possible (quantity, weight, and address should be visible). Send us the picture via email with a brief description of the issue. This way, we can contact the shipping company and resolve your problem as quickly as possible. If items are missing, please contact us at support@cozybreezy.com .

• I received a defective item. What should I do?

Please take a photo of the item in its packaging (quantity, weight, and address should be visible) as well as the item itself. Send us the picture via email with a brief description of the issue. This way, we can clearly identify the damage and provide you with the best solution.

• I received the wrong product. What should I do?

Please take a photo of the item in its packaging (quantity, weight, and address should be visible) as well as the item itself. Send us the picture via email with a brief description of the issue. This way, we can resolve the problem as quickly as possible.

• I don’t like the received items. What should I do?

Please contact us at support@cozybreezy.com and describe your problem. We will provide you with a satisfactory response as soon as possible.

• I received an item with the wrong size. What should I do?

If the item is too small or too large, please contact customer service. We will try to resolve your problem. To ensure the best fit, please refer to our size chart when placing your order.

• What happens if I entered the wrong email address?

Please contact us so that we can change your email address. We can change your email address, name, and address.

• Which payment methods are accepted?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

• How do I select the right size?

1. Click on an item.
2. Before selecting a size, please click on the size chart and compare the sizes to ensure the correct fit.
3. Select your size (and color).
4. Add the item to your cart.

• Can I cancel the order?

Certainly, you can cancel your order before it is shipped. However, due to our short processing time, please inform us of your cancellation within 60 minutes of placing the order so that we can process your order data as quickly as possible.

• How secure is my online order?

When you shop online with your credit card, all your data is entered on a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

• How can I change or cancel my order?

We reserve the right to accept or reject an order or part of an order at any time after receiving the order, at our sole discretion, even if the customer has received an order confirmation or the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original payment method.

Please note that orders that have already been packed or shipped cannot be canceled.

• How do I return an item?

If you are unsatisfied with our item, please send us an email, and our team will assist you immediately.